/* Norvik first-party support widget — isolated os-* namespace */
.os-root{--os:#138756;--os-dark:#0d1613;--os-soft:#e7f6ef;font-family:inherit;position:relative;z-index:2147482000}.os-teaser{position:fixed;right:20px;bottom:82px;max-width:280px;border:1px solid #d7e4dd;border-radius:14px 14px 3px 14px;background:#fff;color:#1b2821;padding:12px 15px;font:600 14px/1.4 inherit;box-shadow:0 10px 32px rgba(0,0,0,.18);cursor:pointer;animation:os-in .25s ease-out}.os-teaser:after{content:"";position:absolute;right:16px;bottom:-7px;width:13px;height:13px;background:#fff;border-right:1px solid #d7e4dd;border-bottom:1px solid #d7e4dd;transform:rotate(45deg)}@keyframes os-in{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.os-launcher{position:fixed;right:20px;bottom:20px;display:flex;align-items:center;gap:9px;border:0;border-radius:999px;background:var(--os-dark);color:#fff;padding:10px 16px 10px 10px;font:700 14px/1 inherit;box-shadow:0 8px 28px rgba(0,0,0,.24);cursor:pointer;z-index:2}.os-launcher:hover{transform:translateY(-1px)}.os-root.open .os-launcher,.os-root.open .os-teaser{display:none}.os-launcher-icon{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:var(--os);font-size:20px}.os-badge{position:absolute;right:-3px;top:-6px;min-width:21px;height:21px;padding:0 5px;border-radius:11px;background:#d93636;color:#fff;font-size:11px;line-height:21px}.os-panel{position:fixed;right:20px;bottom:82px;width:min(390px,calc(100vw - 24px));height:min(650px,calc(100dvh - 110px));background:#fff;border:1px solid #dce6e1;border-radius:18px;box-shadow:0 18px 60px rgba(0,0,0,.24);overflow:hidden;z-index:1}.os-header{height:72px;padding:0 18px;background:var(--os-dark);color:#fff;display:flex;align-items:center;justify-content:space-between}.os-header strong{display:block;font-size:16px}.os-presence{display:flex;align-items:center;gap:6px;color:#bad0c5;font-size:12px;margin-top:5px}.os-presence i{width:8px;height:8px;border-radius:50%;background:#e0a13b}.os-presence.online i{background:#38cc7d}.os-close{border:0;background:transparent;color:#fff;font-size:27px;line-height:1;cursor:pointer}.os-profile{padding:24px;overflow:auto;height:calc(100% - 72px)}.os-profile h3{margin:0 0 8px;font-size:21px;color:var(--os-dark)}.os-profile p{margin:0 0 18px;color:#5d6963;font-size:14px;line-height:1.5}.os-profile label{display:block;font-size:12px;font-weight:700;color:#44514b;margin:12px 0}.os-profile small{font-weight:400}.os-profile input{display:block;width:100%;box-sizing:border-box;margin-top:5px;padding:11px 12px;border:1px solid #ccd8d2;border-radius:9px;font:inherit}.os-start{width:100%;border:0;border-radius:10px;background:var(--os);color:#fff;font-weight:800;padding:13px;cursor:pointer;margin-top:8px}.os-profile-error{display:block;color:#a92d2d;font-size:12px;margin-top:8px}.os-chat{height:calc(100% - 72px);display:flex;flex-direction:column}.os-messages{flex:1;overflow-y:auto;padding:15px;background:#f5f8f6;scroll-behavior:smooth}.os-msg{max-width:82%;margin:7px 0;display:flex;flex-direction:column;align-items:flex-start}.os-msg.visitor{margin-left:auto;align-items:flex-end}.os-bubble{padding:10px 12px;border-radius:14px 14px 14px 4px;background:#fff;border:1px solid #dde7e2;color:#19221e;font-size:14px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.os-msg.visitor .os-bubble{background:var(--os);color:#fff;border-color:var(--os);border-radius:14px 14px 4px 14px}.os-msg.automation .os-bubble{background:#edf4f0;color:#44514b}.os-meta{font-size:10px;color:#85918b;margin:3px 4px}.os-file{display:inline-block;color:inherit;text-decoration:underline;font-weight:700}.os-typing{padding:4px 16px;background:#f5f8f6;color:#6f7a75;font-size:11px;font-style:italic}.os-quick{display:flex;gap:6px;padding:8px 12px;overflow-x:auto;border-top:1px solid #e6ece9}.os-quick button{white-space:nowrap;border:1px solid #b9d6c8;background:#fff;color:#176b49;border-radius:999px;padding:6px 9px;font-size:11px;cursor:pointer}.os-compose{display:grid;grid-template-columns:34px 1fr auto;gap:7px;align-items:end;padding:10px 12px;border-top:1px solid #e2e9e5;background:#fff}.os-compose textarea{resize:none;max-height:100px;min-height:40px;box-sizing:border-box;border:1px solid #ccd8d2;border-radius:10px;padding:10px;font:inherit;font-size:14px}.os-compose>button{height:40px;border:0;border-radius:9px;background:var(--os);color:#fff;font-weight:700;padding:0 12px;cursor:pointer}.os-attach{display:grid;place-items:center;width:34px;height:40px;color:#52615a;font-size:24px;cursor:pointer}.os-rating{padding:12px;text-align:center;background:#fff8e8;border-top:1px solid #f0dfb3;font-size:13px}.os-stars button{border:0;background:transparent;color:#d2a134;font-size:25px;cursor:pointer}.os-foot{padding:7px 12px;text-align:center;color:#84908a;font-size:10px;background:#fff}.os-foot a{color:inherit}.os-root [hidden]{display:none!important}@media(max-width:760px){.os-launcher{right:12px;bottom:12px}.os-launcher-label{display:none}.os-launcher{padding:8px}.os-panel{inset:0!important;width:100vw;height:100dvh;max-width:none;border:0;border-radius:0;transform:none!important}.os-header{height:68px;padding-top:env(safe-area-inset-top)}.os-chat{height:calc(100% - 68px)}.os-teaser{right:12px;bottom:74px;max-width:calc(100vw - 24px)}body:has(.os-panel:not([hidden])){overflow:hidden}}

/* Smooth customer chat motion v2 */
.os-launcher{transition:opacity .2s ease,transform .2s ease,box-shadow .2s ease;will-change:transform,opacity}
.os-launcher:hover{transform:translateY(-2px);box-shadow:0 12px 32px rgba(0,0,0,.28)}
.os-launcher:active{transform:translateY(0) scale(.97)}
.os-root.open .os-launcher{display:flex;opacity:0;transform:translateY(8px) scale(.94);pointer-events:none}
.os-teaser{transition:opacity .2s ease,transform .2s ease;will-change:transform,opacity}
.os-root.open .os-teaser{display:block;opacity:0;transform:translateY(8px);pointer-events:none}
.os-panel{opacity:0;visibility:hidden;pointer-events:none;transform:translateY(18px) scale(.985);transform-origin:bottom right;transition:opacity .22s ease,transform .22s cubic-bezier(.22,.8,.32,1),visibility 0s linear .22s;will-change:transform,opacity}
.os-root.open .os-panel{opacity:1;visibility:visible;pointer-events:auto;transform:translateY(0) scale(1);transition-delay:0s}
.os-profile,.os-chat{animation:os-view-in .22s ease both}
@keyframes os-view-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.os-msg{animation:os-message-in .2s cubic-bezier(.2,.75,.35,1) both}
@keyframes os-message-in{from{opacity:0;transform:translateY(7px) scale(.985)}to{opacity:1;transform:none}}
.os-messages{overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#c5d3cc transparent}
.os-bubble{transition:box-shadow .18s ease,transform .18s ease}
.os-compose textarea{transition:border-color .18s ease,box-shadow .18s ease,height .12s ease;overflow-y:auto}
.os-compose textarea:focus{outline:0;border-color:var(--os);box-shadow:0 0 0 3px rgba(19,135,86,.13)}
.os-compose>button,.os-start,.os-quick button,.os-close{transition:transform .15s ease,opacity .15s ease,background-color .15s ease}
.os-compose>button:active,.os-start:active,.os-quick button:active,.os-close:active{transform:scale(.96)}
@media(max-width:760px){.os-panel{transform:translateY(14px)!important;transform-origin:center bottom}.os-root.open .os-panel{transform:translateY(0)!important}}
@media(prefers-reduced-motion:reduce){.os-root *{scroll-behavior:auto!important;animation-duration:.01ms!important;transition-duration:.01ms!important}}

/* Keep chat anchored to its launcher v3 */
.os-panel{bottom:20px;height:min(650px,calc(100dvh - 40px))}
@media(max-width:760px){.os-panel{bottom:0!important;height:100dvh}}

/* Customer unread alert v4 */
.os-launcher.has-unread{animation:os-unread-pulse 1.15s ease-in-out 3;box-shadow:0 0 0 0 rgba(19,135,86,.45),0 10px 30px rgba(0,0,0,.3)}
.os-teaser.incoming{border-color:#75c8a3;color:#0f6f49;animation:os-incoming-notice .35s ease-out,os-incoming-glow 1.4s ease-in-out 3}
@keyframes os-unread-pulse{0%,100%{transform:scale(1);box-shadow:0 0 0 0 rgba(19,135,86,.38),0 10px 30px rgba(0,0,0,.3)}50%{transform:scale(1.045);box-shadow:0 0 0 10px rgba(19,135,86,0),0 12px 34px rgba(0,0,0,.34)}}
@keyframes os-incoming-notice{from{opacity:0;transform:translateY(12px) scale(.97)}to{opacity:1;transform:none}}
@keyframes os-incoming-glow{50%{box-shadow:0 10px 36px rgba(19,135,86,.3)}}