Return & Refund Policy
30-day right to return from delivery (Cybex standard).
Deadline
30 calendar days from the day you receive the parcel. Simply notify us of your intent to return within that period by email to support@norvikboutique.ch.
Item condition
Items must be unused, in their original packaging, with all labels and accessories. Car seats must not have been installed in a vehicle; high chairs must not have been assembled.
Return shipping cost
Return shipping costs are paid by the customer. Please send the parcel with tracking; we recommend Swiss Post A-Mail. If the item is defective or the delivery is our error, we cover the cost after contact.
Refund
Once the condition is verified, we refund the price to the original payment method within 7 business days.
Return address
Norvik GmbH · c/o Tobias Bonnevie-Svendsen · Glärnischstrasse 12 · 8472 Seuzach · Switzerland. Please always contact us first by email so we can issue a return number.
Non-returnable
For hygiene reasons, changing pads, feeding inserts and personalised accessories are excluded from returns.