Warranty Policy
24-month manufacturer's warranty on manufacturing defects.
Coverage
All Cybex products purchased at Norvik Boutique carry a 24-month (2-year) manufacturer's warranty from the date of purchase. It covers manufacturing defects (materials and workmanship). The proof of purchase serves as the warranty document.
What is covered
Original defects such as faulty stitching, buckles broken due to manufacturing causes, material defects on structural parts. Inspection and remediation are performed by Cybex — replacement, repair or refund after inspection.
What is not covered
Normal wear from intended use, damage from improper use, accidents, unauthorised modifications, cleaning issues, mechanical damage from impacts or falls.
How to make a claim
Contact us at support@norvikboutique.ch with the proof of purchase and a short description of the defect together with photos. We arrange the return to Cybex and the inspection; we will communicate the outcome after evaluation.
Statutory rights
In addition to the manufacturer's warranty, you have statutory warranty rights under the Swiss Code of Obligations (Art. 197 ff. CO). The manufacturer's warranty does not affect those rights.